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Carer’s Charter

A carer is someone of any age who provides unpaid support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or suffers with mental ill-health or substance misuse.
We promise to look at how we can help you in your caring role by:

  • Making sure that all carers both adult and young are valued, listened to and their needs are met
  • Protecting young carers from undertaking tasks that stop them from having a life like other children
  • Involving you in planning and improving services as expert partners
  • Helping you to look after your own physical and emotional health
  • Helping you outside of your caring role in education, work and leisure
  • Respecting the need for confidentiality for both you and the person you care for
  • Telling you what your rights are and making sure that we support them
  • Involving you (with the consent of the person you care for) in looking at the help that both you and they need
  • Providing information that is up to date, correct and easy to understand

If you would like more information about the carers charter, please call 0116 454 2393

Click here for a copy of the Carers Charter

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