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Patient charter

This Patient Charter supports the NHS Constitution and explains what you should expect from the services we are responsible for and what NHS staff expect from you as a patient.

Patient charter

What you as a patient/carer should expect from Leicester City CCG and the services we commission for you:

  • You will be given the information you need to make informed choices about your health and the healthcare you receive;
  • You will receive high quality, patient-centred care as close to home as possible, within the resources available;
  • You will be treated as an individual, with compassion, dignity and respect;
  • Your health and healthcare matters will be handled discreetly and treated as confidential information;
  • Staff will listen and respond appropriately to all of your comments.

What Leicester City CCG and healthcare staff should expect from you as a patient/carer:

  • Please attend appointments on time, but if you really cannot attend, you should notify the service as soon as possible;
  • Please use services appropriately, only using emergency services and home visits when necessary;
  • Please use medicines appropriately, only storing as much as you need for now, and be open to discussing alternatives with your GP when necessary;
  • Please treat all staff with respect and be courteous in your dealings with them.

The patient charter is available in the following languages:

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