Leicester City Healthcare Hubs
Over 1500 additional GP and nurse appointments are available each week for Leicester City patients during evenings, weekends, bank holidays and now during the daytime.
If you are registered with any GP practice in Leicester City, you can now benefit from an appointment with a GP or an advanced nurse practitioner, during evenings, weekends and bank holidays at one of three healthcare hubs in the city. From 1st November 2016, additional daytime appointments have been made available at the hub at Westcotes Health Centre, which now operates from 8am to 8pm, seven days a week.
Call 0116 366 0560 or NHS 111 for an appointment.
There are a set number of appointments at the hubs each day. Patients are advised to telephone for an appointment before they travel, to ensure they will be able to be seen.
Healthcare hub locations:
- Westcotes Health Centre: Fosse Road South, Leicester, LE3 0LP.
- Belgrave Health Centre: 52 Brandon Street, Leicester, LE4 6AW.
- Saffron Surgery: 612 Saffron Lane, Leicester, LE2 6TD.
Recently we asked patients and members of the public for thier views on where a fourth Healthcare Hub should be located.
From 1st October 2017 the new service will be based at the site of the existing walk-in service at the Merlyn Vaz Health and Social Care Centre for at least the next three years. The new service will offer urgent GP and nurse appointments from 8am to 8pm, 365 days a year. Both pre-bookable and walk-in appointments will be offered.
The contract, which is subject to a procurement process, will be for an initial period of three years with an option to extend for up to two further years. SSAFA, the existing provider of the walk-in service, will continue to offer unchanged services for patients until its contract ends on 30th September.
Westcotes: 08:00 to 20:00, seven days a week
Belgrave and Saffron:
Weekdays: 18:30 to 22.00
Weekends and bank holidays: 12.00 to 20.00
What can I expect when I arrive at a healthcare hub?
When you arrive for your appointment you will need to be registered to use the service. To do this, you will need to fill out a form, which may take a few minutes. You will need to do this every time you use the hubs.
You will continue to be registered at your usual GP practice. Details of your consultation at the hub will be provided to them so that your medical record is up to date.
The health professionals treating you at the hubs will need to see the medical record that is stored on computer at your own GP practice so that they can make well informed decisions about the care that is best for you. This information will be treated in the strictest confidence. When you register, you will need to give permission for the person treating you to look at this information. For reasons of clinical safety, if you do not give permission, we will be unable to register you.
If an urgent blood test is required, this will be arranged by the hub and the results followed up. The service does not unfortunately provide home visits at the present time.
Confidentiality and Data Protection
At all of the hubs, just as in your own GP practice, we take confidentiality very seriously. All staff realise the importance of this and it applies throughout all of the hubs. Information is not given out to third parties without the consent of the patient. This is regardless of age and applies just at much to young people requiring help with sensitive issues such as contraception as older patients.
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and the hubs are registered under the Data Protection Act. For the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team.
About the healthcare hubs
The three healthcare hubs have been funded by the Prime Minister’s Challenge Fund. The service has been arranged for Leicester City patients by three federations of Leicester City GP practices (Millennium Federation, Across Leicester Health and City Central), supported by NHS Leicester City Clinical Commissioning Group and NHS England.