Open evenings, weekends and bank holidays
From 1st August 2019, appointments at the healthcare hubs can only be booked by GP practices, during practice opening hours of 8am to 6:30pm Mon-Fri. When your practice is closed, call NHS 111 for advice.
An appointment at a hub is not suitable in all cases. It is important that you tell the receptionist why you need an appointment so that it is booked in the right location and so you don’t have a wasted journey. For example, the hubs will not be able to issues an extension to a fit note.
You can still see a GP or prescribing nurse, just as you would with your usual GP practice, and the hubs are open during the evenings, weekends and bank holidays.
Monday to Friday: 8am to 10pm
Weekends and Bank Holidays: 8am to 8pm
Opening times vary between sites.
Healthcare hub locations:
Merlyn Vaz Health & Social Care Centre, 1 Spinney Hill Road, Leicester, LE5 3GH
Westcotes Health Centre: Fosse Road South, Leicester, LE3 0LP.
Belgrave Health Centre: 52 Brandon Street, Leicester, LE4 6AW
Saffron Health: 612 Saffron Lane, Leicester, LE2 6TD.
What can I expect when I arrive at a healthcare hub?
When you arrive for your appointment you will have an appointment slot waiting for you which will have been booked by your GP practice on your behalf.
You will continue to be registered at your usual GP practice. Details of your consultation at the hub will be provided to them so that your medical record is up to date.
The health professionals treating you at the hubs will need to see the medical record that is stored on computer at your own GP practice so that they can make well-informed decisions about the care that is best for you. This information will be treated in the strictest confidence. When you register, you will need to give permission for the person treating you to look at this information. For reasons of clinical safety, if you do not give permission, they will be unable to register you.
The service does not provide home visits.
Confidentiality and Data Protection
At all of the hubs, just as in your own GP practice, we take confidentiality very seriously. All staff realise the importance of this and it applies throughout all of the hubs. Information is not given out to third parties without the consent of the patient. This is regardless of age and applies just at much to young people requiring help with sensitive issues such as contraception as older patients.
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and the hubs are registered under the Data Protection Act. For the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team.