Open evenings, weekends and bank holidays
If you are registered with a Leicester City GP practice, but they can’t fit you in when you need to see them, you can get an appointment at one of the four healthcare hubs instead.
You can see a GP or prescribing nurse, just as you would with your usual GP practice, and the hubs are open during the evenings, weekends and bank holidays.
Appointments can be booked, at any of the four hubs, by patients registered at any GP practice in Leicester City. Appointments can be booked for the same day or pre-booked in advance.
Appointments at the Merlyn Vaz Health and Social Care Hub can be booked by calling NHS 111.
Appointments at Westcotes, Saffron and Belgrave can be booked by calling 0116 366 0560.
There are a set number of appointments at the hubs each day. You are advised to telephone before you travel, to make sure you can be seen.
Healthcare hub locations:
Merlyn Vaz Health & Social Care Centre, 1 Spinney Hill Road, Leicester, LE5 3GH
Westcotes Health Centre: Fosse Road South, Leicester, LE3 0LP.
Belgrave Health Centre: 52 Brandon Street, Leicester, LE4 6AW
Saffron Surgery: 612 Saffron Lane, Leicester, LE2 6TD.
What can I expect when I arrive at a healthcare hub?
When you arrive for your appointment you will need to be registered to use the service. To do this, you will need to fill out a form, which may take a few minutes. You will need to do this every time you use the hubs.
You will continue to be registered at your usual GP practice. Details of your consultation at the hub will be provided to them so that your medical record is up to date.
The health professionals treating you at the hubs will need to see the medical record that is stored on computer at your own GP practice so that they can make well-informed decisions about the care that is best for you. This information will be treated in the strictest confidence. When you register, you will need to give permission for the person treating you to look at this information. For reasons of clinical safety, if you do not give permission, they will be unable to register you.
The service does not provide home visits.
Confidentiality and Data Protection
At all of the hubs, just as in your own GP practice, we take confidentiality very seriously. All staff realise the importance of this and it applies throughout all of the hubs. Information is not given out to third parties without the consent of the patient. This is regardless of age and applies just at much to young people requiring help with sensitive issues such as contraception as older patients.
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and the hubs are registered under the Data Protection Act. For the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team.