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Which service is best?

With so many health care services in Leicester to choose from, it can be difficult to decide which you should use for the problem you are experiencing. You can use the guide below to help you. It is the responsibility of everyone to choose the right service so that emergency services are kept free for the patients that need them the most.

Self care

Hangover, grazed knee, sore throat, cough

A range of common illnesses and complaints, such as coughs, colds, sore throats, upset stomachs and aches and pains can be treated with a well-stocked medicine cabinet and plenty of rest.

NHS choices

Unwell? Unsure? Confused? Need help?

Your local pharmacy

Diarrhoea, runny nose, painful cough, headache

Your local high street pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaints such as coughs, colds, sore throats, ear or toothaches and emergency contraception. You can also get advice on prescription medicines.

Your GP (general practitioner)

Vomiting, ear pain, sore belly, backache

If you have an illness or injury that won’t go away that isn’t life threatening, You should always call your GP first, even if you think your surgery is closed.

Walk-in centre, minor injuries unit, urgent care centre

Cuts, sprains, strains, stomach upsets, burns

Walk-in centres, urgent care centres and minor injuries units offer access to a range of treatment for minor illnesses and injuries. You will be seen by an experienced nurse, without an appointment.

NHS 111

For urgent medical help or advice but not life threatening or a 999 emergency

The NHS 111 service in Leicester, Leicestershire and Rutland (LLR) will launch in autumn 2013.
NHS 111 is a telephone service which will make it easier for patients to access local NHS services.

Emergency department and 999

Heavy bleeding, broken bones, burns or scalds, chest pain, strokes

These services should only be used in an emergency, a critical or life-threatening situation. Play your part by considering one of the other services where possible to allow staff to concentrate on treating patients who are seriously ill or injured.

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