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Helping the people of Leicester to have long and healthy lives.

Leicester City Clinical Commissioning Group

Help us help you

We understand that it is not always easy to get an appointment at your GP practice. We are making lots of changes in practices to make it easier. You can also help us make sure everyone gets the care they need.

  • Trust your receptionist to arrange an appointment with the most appropriate member of the practice team.
  • When you contact your GP practice for an appointment, the receptionist might ask you to tell them a bit more about why you are calling. This is so they can make an appointment for you with the most appropriate person.
  • If possible, try ringing outside of the busier times – avoid calling first thing in the morning. You can also go online to book appointments, you don’t need to make a phone call. Ask your practice how to register for online services. You can read more about online services here.
  • You will not usually need to see the same GP each time, because your medical record can be seen by every professional in your GP practice. If you really need to see a
    particular GP, it might take longer before you can get an appointment with them.
  • All practices have a Patient Participation Group (PPG), a small group of patients who are registered with the practice and who represent the patient voice. Practices meet regularly with their PPG to understand and address any concerns patients may have and hear patient feedback. If there is anything you would like to let your practice know about – good or bad – you can do this via your PPG. If you are interested in becoming a
    member of your practice’s PPG, contact your practice.

 

If you no longer need your pharmacy/appointment, please cancel it. Approximately £3m is wasted in Leicester each year because people don’t cancel appointments at their GP practice they no longer need. These appointments could be made available to other patients. If you no longer need your appointment, contact your practice. If you use online services at your practice, you can cancel appointments online.