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Helping the people of Leicester to have long and healthy lives.

Leicester City Clinical Commissioning Group

Healthcare hubs

If you need an appointment and your GP practice does not have anything available, they may book an appointment for you at a healthcare hub instead, if an appointment is suitable for your particular medical problem.

The healthcare hubs are an integral part of the service provided by Leicester City GP practices to improve access to appointments.

There are four healthcare hubs in Leicester, offering convenient appointments during the day, in the evenings, at weekends and on bank holidays.

When your practice is closed, call NHS 111 for advice. By calling NHS 111 it does not guarantee that you will get an appointment at the hub, alternative advice or treatment might be better for you.

From 1st August 2019, appointments at the healthcare hubs can only be booked by your GP practice, or NHS 111 when your practice is closed. Patients can no longer telephone direct.

Healthcare hub locations

Belgrave Health Centre
52 Brandon Street, Leicester, LE4 6AW
Mon-Fri 6:30pm to 10:00pm
Weekends and bank holidays
12:00pm to 8:00pm

Merlyn Vaz Health and Social Care Centre
1 Spinney Hill Road, Leicester, LE5 3GH
8am to 8pm, seven days a week

Saffron Health
509 Saffron Lane, Leicester, LE2 6UL (NEW ADDRESS)
Mon-Fri 6:30pm to 10:00pm
Weekends and bank holidays
12:00pm to 8:00pm

Westcotes Health Centre
Fosse Road South, Leicester, LE3 0LP
8am to 8pm, seven days a week

 

Your questions about the healthcare hubs

Click to see the questions about the healthcare hubs

Click the question to reveal the answer.

Do I need an appointment?

Yes, you do need an appointment to use these services.

However, Merlyn Vaz Health and Social Care Centre hold a small number of walk in appointments each day but these are limited. These appointments are available for all patients. We do recommend that you book an appointment in advance to save you facing a lengthy wait to see a GP or nurse on your arrival.

How do I get an appointment?

Appointments at the healthcare hubs can only be booked by your GP practice if they cannot see you themselves. An appointment at a hub is not suitable in all cases. It is important that you tell the receptionist why you need an appointment so that you see the most appropriate health professional to treat your problem or illness. By speaking to the receptionist they will check whether an appointment is right for you and if so book it in the right location with correct health professional. For example, the hubs will not be able to issue an extension to a fit note.

My practice is closed, how do I get an appointment at a hub?

You can call NHS 111 when your practice is closed. The operator will ask for your name, address, phone number and at which GP practice you are registered and then they will ask you a series of questions about your current health problem. This is to find out whether a GP or nurse appointment is the best course of action or whether another trained health professional, such as a pharmacist can help you. By calling NHS 111 it does not guarantee that you will get an appointment at the hub, alternative advice or treatment might be better for you.

What is the telephone number to book an appointment at the hubs?

Appointments at the healthcare hubs can only be booked by your GP practice, so call your GP practice in the first instance or NHS111 when your practice is closed.

Is there car parking or disabled car parking?

There is good parking, with able-bodied and disabled parking at Westcotes, Belgrave and Merlyn Vaz Health and Social Care Centre. At the Saffron Lane hub, there is limited road parking.

Why can’t I telephone to book an appointment at the hubs myself?

This decision has been taken to ensure patients are treated by the right health professional for their particular health problem and that the hub is the right place for patients to be seen in.
Patients are now looked after by a much wider team of health professionals in their practice, including clinical pharmacists, advanced nurse practitioners and extended-scope physiotherapists. So everyone can get the care they need as quickly as possible, and so GPs can spend more time with the most seriously ill people, patients need to have had a conversation with their practice or NHS 111, so an assessment can be made about who the right person is for them to see. This will make it easier for patients to get an appointment at their practice.

What can’t I use the hubs for?

The healthcare hubs provide the majority of services that your own GP practice does. However, there are some things the hubs cannot help with:
• Issuing repeat sick notes
• Blood tests
• Making non-urgent referrals to hospital
• Travel vaccinations
• Childhood immunisations
• Overnight stays (similar to community hospital or city hospital)
• Minor operations

What health professionals can I see at a hub?

You can see:
• GP
• Advanced Nurse Practitioner
• Emergency care practitioner

What if I need a prescription?

The hubs are able to prescribe medications. If you require a prescription after visiting one of the sites, these are the nearest pharmacies:

Merlyn Vaz Health & Social Care Centre

  • On-site (not open at weekends)
  • Sheridan Pharmacy
    1 Spinney Hill Road, Leicester, LE5 3GH
    8am to 8pm, Mon- Fri

During weekends and bank holidays the nearest pharmacy is:

  • Medicare Pharmacy Ltd.
    140 St Saviours Rd, Leicester LE5 3SG

Westcotes Health Centre

  • Brennan’s Pharmacy, 65 Fosse Rd S, Leicester LE3 0LP

Belgrave Health Centre

  • On-site

Saffron Health

  • Saffron Pharmacy, 501 Saffron Ln, Leicester LE2 6UL

What if I need a referral or a test?

If you need a non-urgent referral or further tests, such as blood tests, you will be told to make an appointment to see your own GP. However, if you require an urgent referral to rule out cancer for example, the hub will make that referral for you.

Your medical record is held on a secure system called SystmOne which allows your own practice to see not only your medical history but also any other medical appointments you may have had and where and who they have been with. If you need further treatment your own practice will be able to see the notes the hub has made so the practice can take the appropriate action for you.

Will my own practice be informed I have been to a hub?

Yes. Your medical record is held on a secure system called SystmOne which allows your own practice to see not only your medical history but also any other medical appointments you may have had and where and who they have been with. If you need further treatment your own practice will be able to see the notes the hub has made so they can take the appropriate action for you.

I have an existing health problem. How will the staff at the hubs know about it and my medication?

Your medical record is held on a secure system called SystmOne which allows your own practice to see your medical history; when you are booking an appointment or seeing a GP or nurse about your health, they will refer to this record to ensure they provide you with most appropriate care and advice.

Will the staff at the hubs be able to see my health record?

Your medical record is held on a secure system called SystmOne which allows your own practice to see your medical history; when you are booking an appointment or seeing a GP or nurse about your health, they will refer to this record to ensure they provide you with most appropriate care and advice.

Do I need to register to use a hub?

No. You do not need to be registered with a healthcare hub to get an appointment but you must be registered at a GP practice in Leicester City to use the hub at Westcotes Health Centre, Saffron Lane and Belgrave Health Centre. For Merlyn Vaz any patient can attend regardless of where you are registered. If you need an appointment after speaking to your own GP or NHS 111, when your practice is closed, either your GP practice or NHS 111 will help you to find the right service.

Who provides the healthcare hubs service?

Derbyshire Health United (DHU) Healthcare in partnership with Leicester City Health Federation provides the healthcare hubs service. DHU Healthcare with the NHS provides a range of out of hours healthcare services across six regions around the East Midlands to a total of over five million patients.

What arrangements are made at the hubs for deaf patients?

If you or someone that you care for is deaf and requires an appointment at the hubs, an interpreter can be booked in advance of the appointment. Please state at the time of the appointment booking that an interpreter is required so your needs can be met as best as possible.

What arrangements are made at the hubs for blind patients?

If you or someone that you care for is blind and requires an appointment at the hubs, a chaperone can attend with the patient, or if there is no one available a chaperone can be booked in advance of the appointment by the practice your appointment it as. Please state at the time of the appointment booking that a chaperone is required so your needs can be met as best as possible. All sites are also guide dog friendly and have accessible entrances, exits and toilet facilities.

What arrangements are made for patients with a learning disability or have problems walking around easily (poor mobility)?

If you or someone that you care for has a learning disability and requires an appointment at the hubs, a chaperone can attend with the patient, or if there is no one available a chaperone can be booked in advance of the appointment. Please state at the time of the appointment booking that a chaperone is required so your needs can be met as best as possible. For patients who have difficulty walking, wheelchairs are also available for use while visiting the healthcare hubs.

What arrangements are made for patients where English is not their first language?

If you or someone that you care for doesn’t speak good English and requires an appointment at the hubs, an interpreter can be booked in advance of the appointment. Please state at the time of the appointment booking that an interpreter is required so your needs can be met as best as possible.

Why hasthe Saffron hub moved?

The previous location was not deemed to be suitable for the delivery of modern, high quality health services and there was no dedicated parking available.