Read our plans and strategies about patient engagement
Engagement and Patient Experience Strategy
Every 3 years we write an Engagement and Patient Experience Strategy which details how we will make sure patients, carers and members of the public are involved in our decision making processes.
You can read the latest strategy here.
Patient and Public Involvement annual report
Every year we produce a Patient and Public Involvement annual report. This report accompanies the overall CCG’s annual report but it has a lot more detail on how we have involved people in our decision making. You can read the latest report here: PPI annual report 2018.19
Seldom Heard Strategy
As we are such a diverse city with many different communities, we also have written a Seldom Heard Strategy. This explains how we will make sure we are inclusive in our engagement, and that we think about how we can involve people whose opinions are often not heard. This is supported with an action plan.
EDS2 and Equality Strategy/Objectives
Every 3 years we write an Equality and Inclusion Strategy and set specific objectives for areas where we would like to improve.
You can read more about Equality and Inclusion by reading our other publications.
The CCG Constitution sets out the CCGs commitment to involving patients, carers and members of the public in its work.
Other ways in which we are committed to understanding and considering the views of our patients, carers and their families.
Patient experiences captured on NHS Choices and Care Opinion websites
Once every two weeks we examine the online information we receive about what our patients think of our services. This is in the form of comments and stories that patients leave on the NHS Choices website and the Care Opinion website. We work with our primary care team on any comments relating to our local GP practices and identify any areas for concern. For secondary care (hospitals), we work with our contracts team to highlight any services which may need further discussion with our service providers.
Provider (organisations that provide our services) monitoring
All of our providers are required to give regular updates regarding how they are actively engaging with service users, staff and the public in their service developments. This is usually in the form of an updated policy and the results of any questionnaires, audits or engagement events that occur. When issues are identified, we also request assurance in the form of an Action Plan, to ensure that patient and staff voices are being heard and acted on. This is formally reported as part of the Quality Schedule for each provider and any continuing issues are escalated through the Contract and Quality Review process.
We take time to train all of our staff on the importance of putting patients at the forefront of our decisions when they start working for us. We also spend time involving our governing body members in our engagement activities.
There are many ways in which we do this, such as community insight workshops (last held in May 2018). A series of workshops held with staff over one week aimed to educate them about the different communities that live in the city. We also give our staff the chance to work as a health-related volunteer in an area of their choice, so that they can take time to develop their skills and work in areas different to their day to day roles.