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Your GP practice

Most GP practices now have a patient participation group where you can get involved in how your practice operates.

Your GP practiceA patient participation group or PPG is a small group of patients who are registered with an individual GP practice who represent the patient voice for that practice. PPGs are led by GP practices to engage with their patients to improve their services and to gain their input on key decisions regarding the practice.

Sometimes a PPG is referred to as a patient reference group.

Leicester City CCG works with representatives of PPG groups together with GP practices to help them share ideas and find solutions to common issues the practices all face.

We host a quarterly PPG conference to provide a platform for them to do that, to gather feedback from them as patients and update them on the work of the CCG.

Feedback from these discussions and ongoing communication with practices through their patient groups help us to improve our services for local patients and deliver them in a way that is appropriate and convenient for them.

Listening exercises like these also allow us to learn about patient issues at each practice and monitor any trends across practices in any one area of the city. This helps us to run better targeted health campaigns which we hope will change patient behaviours and overall improve the health of the city.

In early 2013 we coordinated a programme of educational talks for PPG representatives on the process of CCG commissioning. We worked closely with the National Association of Patient Participation (NAPP) to deliver three workshops to members and representatives of PPGs from city practices. Members that attended became patient champions for the city.

The sessions focussed on educating practice managers, PPG representatives and practice staff about the new structure of the NHS; what the changes mean for them and their patients; cost efficient methods of working as well as engaging and encouraging them to hold effective feedback meetings with their own patients.

Future PPG conferences will be added to our events page

If you are interested in becoming a member of the patient participation group for your practice, you should contact your practice directly.

 

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