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Helping the people of Leicester to have long and healthy lives.

Leicester City Clinical Commissioning Group

Changes to local services

Find out about the temporary changes to services we have made as a result of coronavirus.

We are inevitably making changes to the way services operate to focus on the management of Covid – 19. This will have an impact on most patients but is essential to manage the current and anticipated increase in demand for Covid-19 related services across Leicester, Leicestershire and Rutland.

Click to select a service type

GP Practices (primary care)

Most routine face to face appointments have been cancelled although the most vulnerable patients and urgent cases may still be seen in person.

Patients needing to see a GP should telephone or use an online service if it’s available, via their practice website to make contact so that the practice team can review the request and respond appropriately. This way of working is not new for some practices and local practices are being supported to quickly modify to telephone and online methods in order to enable GPs and practice teams to assess and prioritise patients according to their need.

After being assessed, patients will receive safe advice and treatment over the phone, email or video and/or they may be offered an appointment at the surgery if this is absolutely necessary and if care cannot be offered remotely.

Read more about how to continue using your GP practice here.

Patients with symptoms of coronavirus

Patients who need to be seen who have symptoms of coronavirus can be seen in dedicated areas of three sites:

  • Loughborough Urgent Care Centre (10am to 8pm)
  • Oadby Urgent Care Centre (10am to 8pm)
  • New Parks Health Centre (2pm to 8pm)

Patients with coronavirus symptoms should not attend these sites unless an appointment has been booked for them by their GP practice, NHS 111 or another clinician.

You can read more in our news article: https://www.leicestercityccg.nhs.uk/news/ccg-news/changes-to-gp-services-to-protect-patients-from-coronavirus/

 

Urgent Care Centres

Services have been temporarily suspended at the following Urgent Care Centres:

  • Enderby
  • Melton Mowbray
  • Lutterworth
  • Oakham
  • Market Harborough

Patients can still be seen at the following locations either as walk-in patients or booked via NHS 111 or GP practices:

  • Loughborough Urgent Care Centre
    • 24 hours a day 7 days a week
  • Oadby Urgent Care
    • Monday-Friday: 08:00-21:00
    • Saturday-Sunday: 08:00-20:00

Patients should be aware that people with COVID-19 symptoms will also be seen at these sites, but in separate areas. It is important that patients pay close attention to signage and instructions from staff upon arrival.

NHS111 will be offering patients needing face to face assessment booked appointments only. Patients are not advised to walk in to these services to ensure they will be seen (please contact your own GP practice or NHS 111).

View our news release here.

Healthcare Hubs

Two of the Healthcare Hubs in Leicester City – Belgrave (Brandon Street) and Saffron are temporarily closed. Patients can still be seen at the following locations by appointment only.

  • Merlyn Vaz Hub
    • Monday-Sunday: 08:00-20:00
  • Westcotes Hub
    • Monday-Sunday: 08:00-20:00

Please contact your GP practice in the first instance. If you need to be seen, they will arrange an appointment for you.

View our news release here.

Extended Access GP Appointments

Patients in the West Leicestershire area have previously been able to receive appointments at three sites (Coalville, Loughborough and Hinckley) instead of their normal GP practice. Services at these three locations have been suspended.

Adults' and Children's Emergency Departments

You should still go in person if you have a serious or life-threatening emergency, or if you feel very unwell.

To help keep people safe when they need emergency care as well as managing the increase in patients we expect to see, UHL has made some temporary changes to the way patients are seen at the Adult’s and Children’s Emergency Departments. The departments are now split into two separate areas: The Blue Department – for patients without symptoms of COVID-19 and The Red Department – for patients with symptoms of COVID-19.

If you would like to know more about the response of UHL to coronavirus please visit https://www.leicestershospitals.nhs.uk/aboutus/departments-services/emergency-department/

Urgent Care Booked Appointments

From Monday 30 March 2020:

  • Out of hours booked appointments provided by Derbyshire Health United at Leicester Royal Infirmary will be delivered from Loughborough Urgent Care Centre only.
  • All adult face to face appointments which are currently delivered in the Adult Emergency Department will be delivered from Westcotes Health Centre, 08:00-20:00 Monday-Sunday. From 8.00 p.m. to 8.00 a.m. these appointments will be delivered by the out of hours service.

Hospital visiting

University Hospitals of Leicester NHS Trust

We have taken the decision to restrict visiting of patients in hospital and visiting will not be allowed except in certain exceptional circumstances.

Further information is available at: https://www.leicestershospitals.nhs.uk/aboutus/our-news/coronavirus/

At UHL loved ones can connect with, and support, patients in hospital through a variety of methods. Free Wi-Fi means that messaging apps such as iMessenger and WhatsApp can be used freely. iPads are also being provided for patients to video call a nominated relative with the help of our ward staff. An E Greetings service allows you to send a short message and picture from a selection on our website. The Trust will print the message out and deliver it to your loved one. Please go to: https://www.leicestershospitals.nhs.uk/patients/patient-and-visitor-services/online-greetings/send-a-message/

At all three of our hospitals, relatives or friends of patients have the opportunity to make a single drop-off, of items for loved ones. Items could include clothing for home travel, toiletries, letters, cards or photographs. For more information see https://www.leicestershospitals.nhs.uk/patients/connecting-families-during-covid-19-visiting-restrictions/

Leicestershire Partnership Trust

To protect staff, patients and visitors the Trust have cancelled visiting to all their wards with the exception of the Child and Adolescent Mental Health Service (CAMHS) unit.

Messages to Loved Ones at LPT helps patients to stay connected with relatives. Patients will be asked to nominate the people they want to keep in touch with and will then be able to stay connected through the Patient Experience Team. The service offers a range of different ways people can maintain contact whilst the visiting restrictions are in place. They can:

  • Be a point of contact for relatives and carers to enquire about patients on wards
  • Relay messages to and from patients
  • Provide advice and answer general queries about how the Trust is manging Coronavirus.
  • Arrange virtual visiting with video call to the family

The service will not provide any clinical information about patients. The service will liaise with recorded next of kin when a patient is unable to provide consent. The team can be contacted from 9am – 12 noon, Monday to Friday, Tel: 0116 295 7297 or 0116 295 0818 Email: LPTpatientexperience@leicspart.nhs.uk

Family, friends and carers can also submit messages via our online form: https://www.leicspart.nhs.uk/contact/patient-advice-and-liaison-service-pals/message-to-a-loved-one/

Mental Health

Urgent telephone support

Leicestershire Partnership NHS Trust has launched a dedicated phone line (0116 295 3060) for people of all ages in Leicester, Leicestershire and Rutland to access urgent NHS mental health support 24 hours a day. The Central Access Point (CAP) links callers with call handlers and clinicians who can assess their needs and advise, support, signpost or refer them directly to the appropriate service.

The service is for people of all ages across Leicester, Leicestershire and Rutland – including existing and previous service users and people who have never used  mental health services before. It also support carers, stakeholders and health and social care professionals looking for information and advice. You can read more here.

Mental health care hub (referral only)

A new 24-hour urgent mental health care hub is now operating based in the Bradgate Mental Health Unit on the Glenfield Hospital site. Operating around the clock, the hub will provide mental health assessments and care for people with urgent mental health needs who are referred by LPT partners. The hub will also help reduce the number of people attending the Emergency Department (ED) at the Leicester Royal Infirmary (LRI), allowing colleagues in the acute hospitals to focus on the care of COVID-19 patients.

People will be referred to the hub from the police, 111, and the crisis team, other LPT services, GPs and ED at the LRI.

Let’s Talk – Wellbeing

Let’s Talk – Wellbeing provides mental health support for people aged 16 and over who are suffering with anxiety, depression and other similar difficulties across Leicester, Leicestershire and Rutland.

Due to the current Coronavirus pandemic, many more people are now experiencing mental health difficulties and the Let’s Talk – Wellbeing service is available to help people across the City and Counties to manage their conditions.

The Let’s Talk – Wellbeing service offers free talking therapies for common mental health problems, including depression, anxiety, panic, phobias, obsessive compulsive disorder (OCD), trauma and stress all of which can be accessed online.

Support is on offer with one to one sessions via telephone or video conferencing with a therapist, and by accessing online support through our dedicated digital platform Silvercloud which enables patients to access a range of online programmes that can be used at any time on any device, it also allows patients to work at their own pace with regular reviews from a therapist.

Anyone can access the Let’s Talk – Wellbeing service by registering online here: letstalkwellbeing and selecting the area you live in. Alternatively you can register by calling the service directly:

    • If you’re registered with a GP practice in Leicester City call 0116 292 7010 or
    • If you’re registered with a GP practice in Leicestershire or Rutland call 01509 561100.

Coronavirus and your wellbeing

Find out how to look after your wellbeing during the coronavirus pandemic with our top tips and local sources of support.

Healthy Together (health visiting and school nursing)

Healthy Together is the name for the 0-19 Healthy Child Programme in Leicester, Leicestershire and Rutland (health visiting and school nursing). During the Covid-19 pandemic, the service is running a prioritisation model in line with national guidance for community services.

Where possible, all contacts are now being offered digitally or over the phone. Safeguarding and vulnerable families will continue to be prioritised for face-to-face support, and the newborn visit will also continue.

Digital support is available, both via LPT’s public health websites (Health for Under 5s, Health for Kids – which now includes a dedicated section for parents/carers – and Health for Teens) and via the secure text service ChatHealth.

Dental care

People seeking help with dental problems should not visit a local NHS dental practice but instead phone their dental practice, between the hours of 9am -5pm, Monday to Friday, for information and advice on alternative arrangements in place. After 5pm weekday evenings, weekends and bank holidays people should contact NHS 111.

People seeking help should not visit A&E departments or GP surgeries for dental care. They will not be seen and will be asked to call their own dental practice or to NHS 111.

All dental practices are offering telephone or video-link consultations and can prescribe pain killers and antibiotics if needed. They will also be able to refer those patients in need of urgent treatment to a service where they can be seen. This will be at one of  30 new Urgent Dental Centres which are open in the East Midlands (by appointment only).

When contacting your practice, it is important that patients are clear about whether or not they are symptomatic, self- isolating or in a vulnerable or shielded group to ensure you are seen in the correct location.

Leicestershire Partnership Trust - other services

Some services are also being temporarily closed in line with national guidance and we are communicating this to patients and service users. Further information is available at: https://www.leicspart.nhs.uk.

The NHS is here for you

Part of the response to the coronavirus outbreak has also been to reorganise our services to ensure we can continue to safely meet the needs of patients with non-coronavirus health needs as well as people with Coronavirus. Read more about how we are continuing to care for people with non-coronavirus health needs here.

How is Covid-19 impacting you?

As the current covid-19 situation is ongoing, your local Clinical Commissioning Groups and Healthwatch would like to understand how this may be affecting you and the people your organisation represents. There have been many temporary changes to the way health care is being delivered in a short space of time to delay the spread of the virus.

We want to improve the care we are providing at this very difficult time to ease daily pressure and improve the health and wellbeing of all patients. Your feedback will also be used to help us develop the way health services are offered following the Covid-19 pandemic. Your feedback on the impact on the people in your community during this unique time, good and bad, are incredibly valuable to us.

Please take some time to complete this short survey by clicking the following link: bit.ly/LLRCovid19.

Please can you share this survey with anybody you know.

If you require this survey in another format:

  • Email: beinvolved@leicestercityccg.nhs.uk
  • Telephone: 0791 7722 708