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Helping the people of Leicester to have long and healthy lives.

Leicester City Clinical Commissioning Group

Non-coronavirus health needs

The NHS is here for you. Read about out how we are continuing to safely meet the needs of patients with non-coronavirus health needs

Understandably the priority in the NHS over the last few weeks has been to respond to the Coronavirus outbreak. Part of this response has been to reorganise our services to ensure not only that we can care for people with Coronavirus but also continue to safely meet the needs of patients with non-coronavirus health needs.

Patients requiring medical attention for serious conditions must seek treatment immediately:

  • Use NHS 111 online
  • Call NHS 111 or your GP practice
  • In an emergency call 999 or go the emergency department

Your GP practice is open for you

Patients should phone their GP practice or check their practice website for further information on how to access care. Patients will be triaged on the telephone or via video link by a health professional and in some cases, patients will be asked to attend their practice. However, patients should not attend their practice without an appointment.

Most routine face to face appointments have been cancelled although the most vulnerable patients and urgent cases may still be seen in person.

It’s also easy to get NHS help using your smartphone, tablet or computer. Please visit Health at home for information about online support including contacting your GP, ordering repeat prescriptions, managing long-term conditions and maintaining your mental and physical wellbeing.

Specific clinics have been established to help support patients with coronavirus symptoms that require a face to face consultation. Patients should always contact their GP in the first instance by phone and seek advice and if after consultation, the GP determines a follow-up is required. The GP will book the patient into one of the local clinics in where they will be seen by an experienced GP or Advanced Practitioner.

People who need to access urgent care services or a Minor Injury Unit should also book an appointment through their practice or NHS 111, rather than walk-in. This will ensure that they can access the best possible services whilst protecting themselves and others.

Mental health support

The Let’s Talk Wellbeing service continues to be available to support patients who are aged 16 or over and having difficulties such as feeling low, anxious or stressed. You can ask for a referral via your GP practice or you can refer yourself  online at Support will be provided over the phone or via video, rather than face to face at the present time.

If you need urgent support, you can call the local mental health central access point 24 hours a day on 0116 295 3060. The service links callers with call handlers and clinicians who can assess their needs and advise, support, signpost or refer them directly to the appropriate service. It offers an alternative to NHS 111, the emergency department and other urgent and non-urgent services for people with urgent mental health needs. The service is for people of all ages across Leicester, Leicestershire and Rutland – including existing and previous service users and people who have never used mental health services before. It also support carers, stakeholders and health and social care professionals looking for information and advice.

Emergency Department

You should still go to the emergency department in person if you have a serious or life-threatening emergency, or if you feel very unwell.

People needing emergency care can still access it, night or day at Leicester Royal Infirmary. To encourage social distancing and keep patients and staff safe over the coming weeks services have been arranged into red (patients with symptoms of coronavirus) and blue (patients without symptoms).

Other services

You can read more about how other health services have been adapted here.