The Leicester City Care Navigator Service is a free service available to patients living in Leicester city and registered with a Leicester city GP practice. Your GP, practice nurse or community nurse can put you in touch with someone from the service to see if we can help you.
How the Care Navigator Service can help you
How can you get support from a Care Navigator?
Your GP, practice or community nurse will be able to tell you if this service is right for you. This service could be right for you, if you:
Speak to your GP, nurse or healthcare assistant if you would like to know more about the service.
What happens next?
When you have been referred to the Care Navigator Service, we will:
The service operates five days a week and referrals can be made between 8.30am to 5pm, Monday to Thursday and 8.30am to 4.30pm on Fridays. Patients are referred by their GP or practice nurse
Mary’s doctor put her in touch with the Care Navigators because she suffers with high blood pressure, dizziness and can sometimes feel unsteady on her feet. She has arthritis in her hands which means she
finds it difficult gripping objects.
Chizor, one of the Care Navigators talked with Mary about how we could help:
If Mary had a walking frame and a walking stick, this would help her stay safe when she is walking about her home and outside and avoid trips and falls.
If Mary had a specially adapted can and jar opener, she wouldn’t have to avoid canned foods anymore, like her favourite canned fruit and the strawberry jam she likes on toast at breakfast time.
If we raised the toilet seat in Mary’s bathroom and install equipment in her bedroom, she could get in and out of bed and on and off the toilet more easily
By speaking to local community projects, Mary could have her boiler replaced for free, which would keep her warm, help with her arthritis and help her to stay well all year round.
Thanks to her GP, Chizor and the local community projects, all of this support has been put in place for Mary.
Mary said: “My house was cold, I was having trouble safely moving around the house as well as outside and my hands won’t grip properly so I wouldn’t always be able to eat what I wanted as I couldn’t open the jars. This made me feel very sad and lonely. This service has made the world of difference to me.”