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Helping the people of Leicester to have long and healthy lives.

Leicester City Clinical Commissioning Group

Leicester City Care Navigator Service

The Leicester City Care Navigator Service is a free service available to patients living in Leicester city and registered with a Leicester city GP practice. Your GP, practice nurse or community nurse can put you in touch with someone from the service to see if we can help you.

How the Care Navigator Service can help you

  • if you have had a recent fall or feel unsteady on your feet we can organise simple changes inside and outside your home such as installing hand rails and repairing floors
  • if you have had a number of stays in hospital in recent months we can visit you to see if there is anything we can do to help you live well and independently at home
  • we can help to provide everyday equipment such as perching stools, a type of chair support for people who can’t stand for long periods of time, commodes, walking equipment and kitchen trollies
  • we can support you to manage long term conditions, such as diabetes, asthma and heart problems, and organise medicine reviews
  • we can help you get items such as personal safety alarms, medication reminders and medication storage boxes
  • we can also advise on other services in the community which you think might support you to live well and remain active and independent
  • we can also arrange interpreters for when we meet with you.

How can you get support from a Care Navigator?

Your GP, practice or community nurse will be able to tell you if this service is right for you. This service could be right for you, if you:

  • are aged 18+
  • have had a number of stays in hospital in recent months
  • have had a fall inside or outside of your home or are unsteady on your feet
  • could benefit from any extra help so you can live well and remain independent in your own home.

Speak to your GP, nurse or healthcare assistant if you would like to know more about the service.

What happens next?
When you have been referred to the Care Navigator Service, we will:

  • phone you to arrange a time to visit you in your home
  • talk with you about any health and social needs which we can support you with
  • discuss with you if you are having any memory problems
  • organise support at home if you are being discharged from hospital
  • contact a number of community organisations who will all work together to support your needs
  • keep your GP up to date with your progress and how we are supporting you.

The service operates five days a week and referrals can be made between 8.30am to 5pm, Monday to Thursday and 8.30am to 4.30pm on Fridays. Patients are referred by their GP or practice nurse

Meet Mary

Mary’s doctor put her in touch with the Care Navigators because she suffers with high blood pressure, dizziness and can sometimes feel unsteady on her feet. She has arthritis in her hands which means she
finds it difficult gripping objects.
Chizor, one of the Care Navigators talked with Mary about how we could help:
If Mary had a walking frame and a walking stick, this would help her stay safe when she is walking about her home and outside and avoid trips and falls.
If Mary had a specially adapted can and jar opener, she wouldn’t have to avoid canned foods anymore, like her favourite canned fruit and the strawberry jam she likes on toast at breakfast time.
If we raised the toilet seat in Mary’s bathroom and install equipment in her bedroom, she could get in and out of bed and on and off the toilet more easily
By speaking to local community projects, Mary could have her boiler replaced for free, which would keep her warm, help with her arthritis and help her to stay well all year round.
Thanks to her GP, Chizor and the local community projects, all of this support has been put in place for Mary.

Mary said: “My house was cold, I was having trouble safely moving around the house as well as outside and my hands won’t grip properly so I wouldn’t always be able to eat what I wanted as I couldn’t open the jars. This made me feel very sad and lonely. This service has made the world of difference to me.”