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Extra appointments at Leicester City healthcare hubs

17th February 2017 | By Liz Mattock | Posted in

Patients in Leicester are set to find it easier to get an appointment with a GP or prescribing nurse during the daytime after the number of appointments available at the Westcotes Healthcare Hub was increased by 348 each week through until the end of March.

The Westcotes Healthcare hub is open from 8am to 8pm, seven days a week and is one of three hubs in the city that were put in place to provide extra appointments for patients who had been unable to get a convenient appointment at their own GP practice.

Together the three hubs now provide 1858 extra appointments per week, on top of the normal appointments available in GP practices, so patients can get the care they need quickly. Additional staff have been put in place on Mondays, Tuesdays and Fridays between 8am and 8pm, when GP practices are at their busiest, and on Saturdays between 12pm and 4pm, at the Westcotes Hub only.

Professor Azhar Farooqi, Chair of Leicester City Clinical Commissioning Group said: “The healthcare hubs provide an excellent service for patients, on top of the care GP practices can provide themselves. If your own GP practice cannot offer you a convenient appointment, ask them if they can book an appointment for you at a healthcare hub instead. You will have a pre-booked appointment so your waiting time will be kept to a minimum. Until the end of March 2017, the hubs will be providing 1858 appointments each week, so it is now even easier to be seen.”

How to book an appointment

In the first instance, patients should contact their own GP practice to book an appointment as normal. If the practice is unable to provide an appointment that day itself, patients are encouraged to ask their practice to book an appointment at one of the hubs on their behalf. Patients can also book an appointment themselves by calling 0116 366 0560 during hub opening hours, provided they are registered with a Leicester City GP practice. They can also do this by calling NHS 111.

Appointments can be booked for the same-day or up to 48 hours in advance.

The hubs are open at the following times:


Healthcare Hub Address Service and Opening hours
Westcotes Health Centre Fosse Road South, Leicester, LE3 0LP. 8am to 8pm, seven days a week.


GP and nurse appointments


Belgrave Health Centre


52 Brandon Street, Leicester, LE4 6AW. Mon-Fri 6:30pm to 10:00pm

Weekends and bank holidays 12:00pm to 8:00pm


GP and nurse appointments


Saffron Health 612 Saffron Lane, Leicester, LE2 6TD. Mon-Fri 6:30pm to 10:00pm

Weekends and bank holidays 12:00pm to 8:00pm


GP and nurse appointments


Leicester City CCG is seeking the views of patients on the location of a fourth healthcare hub, either at Merlyn Vaz Health and Social Care Centre or at Leicester General Hospital. This will replace the walk-in centre at Merlyn Vaz Health and Social Care Centre when its contract comes to an end on 30th September 2017. The closing date for the survey is 19th March 2017. The CCG would like to encourage as many people as possible to complete the survey. https://www.leicestercityccg.nhs.uk/health-in-your-hands/tell-us-your-views/current-consultations-and-surveys/healthcare-hubs/

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