GP urges people to access GP surgeries even though they may look closed
11th September 2020 | By Liz Mattock | Posted in Practices
A Leicestershire GP is urging patients to continue accessing GP services, even though some practices may appear to look closed.
Practices are fully open for patients with symptoms and conditions requiring medical care. However, due to changes in place to protect patients and NHS staff during the pandemic, patients need to phone their practice or go online to book an appointment to be treated over the phone, via a video link or to be seen by a doctor or nurse in person if necessary. Often pharmacists are able to give quick and helpful advice and treatment which might be more convenient.
Parents of sick children should also seek advice and treatment by phoning their GP practice in the first instance, NHS111 or in the case of an emergency, by accessing emergency services.
Anybody who is concerned that they may have possible symptoms of cancer must call their GP practice so that they can be checked out. It is vital that people continue to access GP services for all symptoms needing primary care attention.
Doctor Nil Sanganee, a GP in Leicestershire said: “Your GP practice is open for you so please use it if you need it.
“Since the pandemic, we have been working in different ways, taking precautions to protect patients and our staff.
“Whilst some patients are continuing to be treated remotely, others still have to attend their practice in person for emergency and non-emergency services.
“Due to these changes practices may appear to be quieter or even look closed, but we are fully open for our patients
“In particular, if you have noticed possible symptoms associated with cancer, please call your practice to discuss these. Women due cervical screening will be contacted to book an appointment and I urge them to do so.
“Some of you may be experiencing delays in getting through to your practice due to the volume of patients phoning in. We would like to thank you for your patience and ask that you bear with us so that we can continue to provide you with the care you need.
“We have taken measures at all Leicester, Leicestershire and Rutland practices, including use of PPE (Personal Protective Equipment) and social distancing and we’d like to assure patients that it is safe to attend your practice with an appointment.”
Patients should access GP services by phoning their practice or checking their practice website for further information on how to access care. Patients will be triaged on the telephone or via video link by a health professional and in some cases if necessary, patients will be asked to attend their practice. However, patients should not attend their practice without an appointment and we are able to deal with a lot of problems over the phone
People who need to access urgent care services or a Minor Injury Unit should also book an appointment through NHS 111, rather than walk-in. This will ensure that they can access the best possible services whilst protecting themselves and others.