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New opening hours commence at Leicester City Healthcare Hub

4th November 2016 | By Melanie Shilton | Posted in

PLEASE NOTE: This article was published in 2016. The process for booking appointments at the healthcare hubs has now changed. Please visit www.leicestercityccg.nhs.uk/healthcare-hubs for up to date information.

Patients registered with any Leicester City GP practice can now get appointments with a GP or nurse in the daytime as well as in the evening as changes that were announced last month come into force.

Three healthcare hubs are already running in Leicester, providing extra appointments for patients who are unable to get an appointment at their own practice or need an urgent appointment outside of normal surgery hours.

The hubs at Belgrave Health Centre, Saffron Health and Westcotes Health Centre have been operating Monday to Friday 6.30pm to 10pm, with weekends and bank holiday opening from 12noon to 8pm. With immediate effect, the hub at Westcotes Health Centre will be open from 8am to 8pm, seven days a week, to provide even more convenience for patients. There will be no change to the opening hours of the Belgrave and Saffron hubs.

With the new hours, the hubs will together be able to provide over 1500 additional appointments for Leicester City patients each week, on top of the service they already receive from their GP own practice.

In the first instance, patients should contact their own practice to book an appointment as normal. If the practice is unable to provide an appointment that day itself, it can request an appointment on the patient’s behalf at one of the hubs. Patients can also book an appointment themselves by calling 0116 366 0560 during hub opening hours, provided they are registered with a Leicester City GP practice. They can also do this by calling NHS 111.

Professor Azhar Farooqi, Chair of Leicester City CCG said: ”Patients should use the hubs just as they would use their own GP practice. They will be able to book an appointment for that day with a GP or a nurse, whichever is most appropriate for their particular condition. The person treating them will have a full picture of their health history from their electronic patient record, which means they will be able to advise the patient about what is best for them with all the relevant information to hand.

“The hubs have been very popular with patients of Leicester City practices, in particular for appointments in the evening, and we have received excellent feedback. The majority of patients book an appointment with their nearest hub by telephoning the booking line or NHS 111 first. The hubs have a set number of appointments each day. We would advise all patients to book their appointment by telephone before they travel to make sure the hub will be able to see them.”

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