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Temporary local NHS service changes to focus on COVID-19

1st April 2020 | By Liz Mattock | Posted in

The NHS in Leicester, Leicestershire and Rutland is making temporary changes to urgent care centres to prioritise our efforts on COVID-19 (coronavirus), with immediate effect.

The changes are necessary to make the best use of clinical teams and other health staff by basing them at fewer locations during the outbreak. By doing this we can continue to provide services safely for patients and lower the risk of infection by reducing patient movement across services.

The changes also reflect fewer face to face consultations between patients and health staff currently taking place as a precaution against COVID-19 (coronavirus).

The changes are temporary, will be regularly reviewed and local people will be kept informed of developments. The changes are:

Extended access to primary care appointments / Urgent Care Centres

GP practices have already introduced their own telephone triage systems and most patients are calling NHS 111 when they need urgent care. Since 9 March the number of patients seen at urgent care sites across the system has reduced by around three quarters.

With immediate effect, the following locations only will be open for the provision of urgent care services:

Loughborough Urgent Care Centre 24 hours a day 7 days a week
Oadby Urgent Care Centre Saturday-Sunday: 08:00-20:00

Monday-Friday: 08:00-21:00

Merlyn Vaz Hub (appointment only) Monday-Sunday: 08:00-20:00
Westcotes Healthcare Hub (appointment only) Monday-Sunday: 08:00-20:00


The following services will be suspended: the hubs at Enderby, Melton Mowbray, Lutterworth, Oakham, Market Harborough, Coalville, Hinckley, Belgrave (Brandon Street) and Saffron Lane.

GP practice, pharmacy (www.nhs.uk/service-search/find-a-pharmacy) and NHS111 online (www.111.nhs.uk/covid-19) and telephone services will be available as normal.

We acknowledge this may mean more travel for some people to be seen. However, reducing the number of sites that our urgent care centres and primary care hubs are operating from during the coronavirus pandemic will allow us to continue to provide these services for patients while ensuring we can also respond to increased demand, in other local NHS services.

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More information about Healthcare Hubs

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